Complaint Management Program

Service Description:

– Program and Applicable Form(s): Complaint Management
Program, Trend Analysis for Customer Complaints, Investigation
Corrective Action Report, Supplier Corrective Action Request
(SCAR), SCAR Register.

– Document(s) will include the following Sections; Program,
Signatories, Purpose, Scope, Introduction, Policy, Procedures,

Responsibility, Corrective Action, Review Requirements,
References, and History.

Requirements:

– Send approved company logo and your facility address to be
incorporated on the documents, if applicable, to
services@consultareinc.com.
– Google Meet – Screen Share for discussion. To be scheduled by our
FSQA Compliance Team, if applicable.
– Program(s), Policy (or Policies), Procedure(s), and Form(s)
purchased require customization, review, and approval for their
intended use. Review, and approval are not included on this service.
– Should you need customization assistance, please schedule a
complimentary discussion via gmeet screen share with our FSQA
Compliance Team by emailing services@consultareinc.com.
-Recommendation and guidance given or implied are based on best
practices and the adherence to a regulatory or certification body
requirements and may or may not conform to the requirements or
the intended use or application.
– Consult your inhouse Practitioner, Preventive Control Qualified
Individual (PCQI) or Qualified Individuals (QI) prior to the
implementation of the Program(s), Policy (or Policies), Procedure(s),
and Form(s).

– Program(s), Policy (or Policies), Procedure(s), and Form(s) created
requires review and approval by your company’s authorized
personnel and qualified personnel.

Deliverables:

– Program(s) in word format: Complaint Management Program
– Form(s) in word or excel format: Trend Analysis for Customer
Complaints, Investigation Corrective Action Report, Supplier
Corrective Action Request (SCAR), SCAR Register.

Delivery Date:

– 3 to 5 Business Days upon receipt of completed information
required for inputs.